returns and refund

Returns & Refunds

Please read our frequently asked questions.  Our FAQ’s will assist you in answering your questions.  If your question is still unanswered, call us on Toll Free Phone: (833) 779-2837  or write to our support team here.

We offer a 30-day return policy. Please see our return policy page here

The cost of return shipping is the responsibility of the Buyer.  If there are exigent circumstances where there was an error made by Seller with your order, we will cover return shipping.

All products must be returned in brand new, unused condition including their packaging.  If products are not returned in new, unused condition a restocking fee may be charged.

Our warranty policy is determined by our manufacturers. Please call us at (833) 779-2837 if you have questions about a warranty.

When should a customer apply for a return vs. a warranty claim?  If you do not want the product, if you bought the wrong product, if the product is not what you wanted or expected and you are within 30 days of purchase you may return the product.  If the product has a manufacturer’s defect and is covered by the manufacturer’s limited warranty you should call us at (833) 779-2837 so we can initiate a warranty claim for you.

We do charge restocking fees on a case-by-case basis.  If you return the product in new, unused condition within the 30 day returns window we typically do not charge a restocking fee.  Please call us at (833) 779-2837 if you have questions about restocking fees on your order.

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