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MidWestPonds Customer Service

Our experts are available to help!

Call to speak to an expert
(833) 779 2837
Your Trusted Pond Experts!

Get expert advice and the best selection of pond supplies in the USA.
Fast, friendly service and support guaranteed!

Let's have a call

(833) 779 2837

Email

Sales@midwestponds.com
By Appointment Only

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Get expert help from MidwestPonds.com for designing your new pond! Visit our blog and insights from our head biologist on problems and solutions in the pond industry. Check out Top Products and FAQ's at MidwestPonds.com.
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A list of commonly asked questions and their corresponding answers.

The cost of return shipping is the responsibility of the Buyer. If there are exigent circumstances where there was an error made by the seller with your order, we will be happy to cover return shipping.

MidwestPonds.com stocks almost all products we offer and typically ship within one business day. Free shipping options are available, but express shipping options are not included.

Most packages weighing less than 150 lbs are shipped via UPS ground service. Express shipping options are available for an additional fee, call for details!

We will work with customers to inform them of product availability and estimated arrival time. If the time frame is not acceptable to the customer we will work to find an acceptable substitution for their purchase.

Inspect all merchandise and compare the number of packages you received with the bill of lading before signing to formally accept delivery. Note any damages or shortages directly on the bill of lading. This is very important. Then contact our team at Midwestponds so that we can gather the information to file a claim and make it right with you.

Midwestponds.com only ships inside the contiguous lower 48 states. For shipping to Hawaii, Alaska, US Territories, Canada, Mexico, and other countries please call for a quote.

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