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Frequently Asked Questions

Our experts are available to help!

Most orders ship within one week, with many shipping the same day!

Shipping and processing costs are not included in the product price unless otherwise noted. All orders over $99 will ship for free!

Express shipping options such as “FedEx 2 Day”, “FedEx Standard Overnight” and “FedEx Priority Overnight” are not included in the “Free Shipping” price. Please call customer service at 833-779-2837 if you require express shipping on an item marked as “Free Shipping.”

All products found on the Midwestponds website are eligible for free shipping with the exception of pond liner.

Packages over 150 lbs are typically shipped via Freight Truck.

Lift gate service is not included in the quoted rate for freight shipping. If you require a lift gate, please contact customer service at 833-779-2837.

The cost of return shipping is the responsibility of the Buyer. If there are exigent circumstances where there was an error made by the seller with your order, we will cover return shipping.

Midwestponds stocks almost all products we sell and typically ship those products within one business day. Free shipping options are available, but express shipping options are not included.

Most packages weighing less than 150 lbs are shipped via UPS ground service. Express shipping options are available for an additional fee, call for details!

We will work with customers to inform them of product availability and estimated arrival time. If the time frame is not acceptable to the customer we will work to find an acceptable substitution for their purchase.

Inspect all merchandise and compare the number of packages you received with the bill of lading before signing to formally accept delivery. Note any damages or shortages directly on the bill of lading. This is very important. Then contact our team at Midwestponds so that we can gather the information to file a claim and make it right with you.

Midwestponds.com only ships inside the contiguous lower 48 states. For shipping to Hawaii, Alaska, US Territories, Canada, Mexico, and other countries please call for a quote.

To initiate a return or exchange, please contact us at (833) 779-2837 or email sales@midwestponds.com during business hours (M-F, 9AM-4PM CST).

Most products purchased from Midwestponds.com are eligible for return or exchange. However, consumables, excess bulk items, and special order items cannot be returned.

Midwestponds will process the product warranty on behalf of the customer. The defective item must be returned to us with a RMA number clearly written on the outside of the box. The cost of return shipping plus all required packaging is the responsibility of the buyer. All warranties are limited to replacement or refund of the cost of the product.

Yes, there may be restocking fees for returned items. If a new, unused item is returned within 30 days, a commensurate restocking fee proportional to the salability of the unit may be charged. For used items, the minimum restocking fee shall be 50% and may be more depending on the condition of the item.

If a replacement is sent for a defective product under warranty, the defective product must be returned to Midwestponds.com within 20 days. If the defective product is not returned within 20 days, the customer will be charged for the replacement.

The customer is responsible for the freight costs and arrangements for returns and exchanges. Original freight costs are non-refundable.

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