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Frequently Asked Questions

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The cost of return shipping is the responsibility of the Buyer. If there are exigent circumstances where there was an error made by Seller with your order, we will cover return shipping.

MidwestPonds.com stocks most of its products and ships within two business days. Free shipping options are available, but express shipping options are not included.

Most packages weighing less than 150 lbs are shipped via FedEx ground service. Express shipping options are available for an additional fee.

Customers will be informed of product availability and estimated arrival time.

Inspect all merchandise and compare the number of packages you received with the bill of lading before signing to formally accept delivery. Note any damages or shortages directly on the bill of lading. This is very important. If your shipment is damaged and you sign without noting it, it is virtually impossible to file a damage claim with the freight company.

No, MidwestPonds.com only ships inside the contiguous lower 48 states. Shipping to Hawaii, Alaska, US Territories, Canada, Mexico, and other countries is not available.

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