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MidWestPonds Expert Advice

Our experts are available to help! Get expert advice and the best selection of pond supplies in the USA. Fast, friendly service and support guaranteed!

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Your Trusted Pond Experts!

Get expert advice and the best selection of pond supplies in the USA.
Fast, friendly service and support guaranteed!

Let's have a call(833) 779 2837Mon–Fri 8am–6pm EmailSales@midwestponds.com
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N54W13901 Woodale Dr Ste C, Menomonee Falls, WI 53051
Warehouse By Appointment Only

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FAQs

Frequently Asked Questions

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Still have questions?

Our experts are available to help!

(833) 779 2837 Email usMon–Fri 8am–6pm
Does the customer pay return shipping?

The cost of return shipping is the responsibility of the Buyer. If there are exigent circumstances where there was an error made by the seller with your order, we will cover return shipping.

What is shipping policy for MidwestPonds?

Midwestponds stocks almost all products we sell and typically ship those products within one business day. Free shipping options are available, but express shipping options are not included.

How are packages shipped?

Most packages weighing less than 150 lbs are shipped via UPS ground service. Express shipping options are available for an additional fee, call for details!

What happens if a product is out of stock?

We will work with customers to inform them of product availability and estimated arrival time. If the time frame is not acceptable to the customer we will work to find an acceptable substitution for their purchase.

What should I do if my shipment is damaged?

Inspect all merchandise and compare the number of packages you received with the bill of lading before signing to formally accept delivery. Note any damages or shortages directly on the bill of lading. This is very important. Then contact our team at Midwestponds so that we can gather the information to file a claim and make it right with you.

Does MidwestPonds.com ship internationally?

Midwestponds.com only ships inside the contiguous lower 48 states. For shipping to Hawaii, Alaska, US Territories, Canada, Mexico, and other countries please call for a quote.

Still have questions?

Our experts are available to help!

(833) 779 2837Mon–Fri 8am–6pm

From the Desk of Our Aquatic Biologist

Latest Blog Posts

Product guide, updates and interesting news
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